Quality policy

The Directorate of EXCELTIC in its desire to guarantee service provision and to offer its customers an increasingly better quality of service and products in its activities:

"TECHNICAL ASSISTANCE ENGINEERING SERVICES AND DEVELOPMENT OF TECHNOLOGICAL PROJECTS".

It has established this Quality Policy, supported by its Strategic Management and based on the utmost respect for equal opportunities between genders: EXCELTIC is a consolidated company at European level that seeks to bring new quality paradigms to the sectors in which it operates. EXCELTIC has always demonstrated its concern and dedication to offering the best service to its clients. This has been achieved thanks to a policy committed to quality and excellence, always providing the appropriate means for the construction of an ideal environment where creativity, talent, diversity and equality come together. EXCELTIC's Quality policy, in accordance with the UNE-EN-ISO 9001 Standard, is based on the following principles/commitments:

Commitment to all our employees, fostering a corporate culture based on a good working environment, promoting equality, non-discrimination and mutual respect, teamwork, integrity and proactive and participative management of all staff.

Commitment to comply with all the requirements of the Integrated Management Systems and all the requirements applicable to our activity (legal and regulatory) according to the UNE EN ISO 9001 standard.

Commitment to continuous improvement of the Integrated Management System, in order to improve its performance.

Commitment to efficiently control all processes and their possible effects on the Quality of our service, with special emphasis on:

▪ Customer relations
▪ Quality of service and a high degree of tailoring to our customers' needs
▪ Compliance with delivery deadlines

Commitment to define the quality policy of our organisation, promoting its knowledge, understanding and application by the organisation's personnel.

✓ Commitment to promote staff involvement and awareness through continuous training of its workers, so that the principle of "Quality is Everybody's Business" is assumed by the staff.

Commitment to equal opportunities, through plans and actions that contribute to eradicating differences between women and men, in all processes of our value chain, from the selection and recruitment of our staff, to access to training, wage policy and working conditions.

This policy provides a frame of reference for the establishment of objectives focused on continuous improvement and customer satisfaction. EXCELTIC's management will have sufficient means and will provide its employees with sufficient resources for its fulfilment.

In Madrid, 25 February 2025
Mr. José Antonio Suárez and D. Eduardo Requejo
EXCELTIC General Management

EXCELTIC S.L. holds the Quality Management System certificate under the UNE-EN ISO 9001:2015 Standard for the activity of: Technical Assistance Engineering Services and Development of Technology Projects

Last updated: 20 December 2021